Refund policy

At Smokey Fashions, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return, the item must:

  • Be unused and in its original condition

  • Be returned in its original packaging

  • Include proof of purchase or order confirmation

  • Be free from damage caused by misuse or improper handling

Free Returns

We provide free returns for eligible items. There are no return fees for approved returns within the United States.

How to Start a Return

To request a return, please contact our customer support team before sending your item back.

Please include:

  • Your order number

  • Full name

  • Reason for the return

  • Photos (if the item is damaged, defective, or incorrect)

Once your request is approved, we will provide return instructions.

Refunds

After we receive and inspect your returned item:

  • You will be notified of the approval or rejection of your refund.

  • Approved refunds will be issued to your original payment method.

  • Refunds are typically processed within 5–10 business days, depending on your financial institution.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Clear photos of the item

  • Photos of the packaging

If approved, we will provide:

  • A replacement item, or

  • A full refund

at no additional cost to you.

Order Cancellations

Orders may be canceled within 24 hours of purchase.

Once an order has been processed or shipped, cancellation requests may no longer be possible.

Non-Returnable Items

The following items are generally not eligible for return:

  • Used or worn items

  • Products damaged due to customer misuse

  • Items returned without original packaging

  • Clearance or final-sale items

  • Gift cards (if applicable)

Late or Missing Refunds

If you have not received your refund after the expected processing period:

  1. Check your bank account.

  2. Contact your credit card company or bank.

  3. If you still have not received your refund, please contact us.

Contact Information

Phone: +19804284713

Email: info@smokeyfashions.shop

Address: 2618 E 21st St N #101, Wichita, KS 67214, United States